Frequently Asked Questions

A: Meijie Jewelry promises that all the jewelry sold is 100% authentic. We work with world-renowned jewelry suppliers, and each product undergoes strict quality control and appraisal. In addition, we provide detailed product descriptions, high-definition pictures, and appraisal certificates from authoritative institutions, so that you can shop without worries.

A: Yes, we provide global delivery services. The shipping fee will be automatically calculated based on the delivery method you choose, the destination, and the total weight or volume of the order. At checkout, the system will provide you with a variety of delivery options and their corresponding shipping fees, so that you can choose the delivery method that suits you best.

A: We support a variety of international payment methods, including credit cards (Visa, Mastercard, etc.), PayPal, Western Union, etc. In order to ensure transaction security, we use advanced SSL encryption technology to ensure that your payment information is protected during transmission. At the same time, we work closely with payment platforms and follow strict payment security standards.

A: Of course. We provide a 30-day free return and exchange service (except for some customized or special products). If you are not satisfied with the jewelry you purchased, just contact us within 30 days after receiving the goods, and we will provide you with a detailed return and exchange process. In addition, we provide 24-hour customer service to answer your questions at any time.

A: Yes, we provide a full range of customized services. Whether you want to design a unique ring, necklace or other jewelry, our professional designers will provide personalized design solutions based on your needs and ideas. You can contact us through our online chat tool, email or phone, describe your needs in detail, and we will serve you wholeheartedly.

A: The collection of taxes and tariffs depends on the laws and regulations of your country and the customs policy. In most cases, you may need to pay certain taxes or tariffs when purchasing jewelry. We recommend that you understand the relevant local policies before purchasing so that you can prepare your budget. If you require further information regarding taxes and duties, please feel free to contact our customer service team and we will do our best to assist you.