I. Refund Principles

Meijie Jewelry (hereinafter referred to as “the Company”) adheres to the principle of customer first. For orders that meet the refund conditions, a timely and full refund will be made in accordance with the provisions of this Agreement. Please read this Agreement carefully before applying for a refund to ensure that your rights and interests are fully protected.

II. Refund Conditions

Quality Issues: If the jewelry products you received have quality problems (such as defects, damage, not consistent with the description, etc.), you have the right to request a full refund after confirmation by the Company.
Non-quality issues: If you need a refund for personal reasons (such as inappropriate size, style dislike, etc.), please contact the Company within 7 days after receiving the product. For non-quality refunds, the round-trip freight (if the shipping freight is borne by the Company) must be deducted, and the product must be kept in its original packaging, unworn, and undamaged.
Customized products: Due to the special nature of customized products, the Company does not accept any form of refund once production is completed. Please carefully confirm the style, size and other information before customization.
Promotional activities: If your order participates in the company’s promotional activities (such as discounts, full discounts, gifts, etc.), the refund will be made according to the actual payment amount, and the corresponding preferential rights will be recovered.

  1. Refund process

Submit application: You need to submit a refund application through the company’s customer service hotline or official website, and provide relevant order information, product photos and problem description.
Review application: The company will review the application within 24 hours after receiving the application and inform you of the review results. If the review is passed, we will provide a detailed refund process and precautions.
Return the product (if applicable): For refunds not related to quality issues, you need to return the product according to the address and precautions provided by the company. Please ensure that the product packaging is intact, unworn, and undamaged, and attach relevant refund vouchers.
Confirm refund: After receiving the returned product (if applicable) and confirming that it is correct, the company will return the money to your original payment account according to your payment method. The refund time may vary depending on the payment platform, please wait patiently.

  1. Refund method

The company will return the money to your original payment account according to the payment method you used when purchasing. The refund time may vary depending on the payment platform, and the specific refund time is subject to the payment platform.

V. Special Tips

Refund period: Please make sure to apply for a refund within 7 days after receiving the product. Overdue applications will not be accepted.
Product protection: During the refund process, please make sure to keep the product in its original packaging, unworn, and undamaged. If the product is damaged due to your reasons, the company will not bear any responsibility.
Customized products: Customized products are special and do not accept any form of refund. Please carefully confirm the style, size and other information before customization to avoid unnecessary losses.
VI. Dispute Resolution

If you have any questions or disputes about this refund statement or refund process, please contact us through our customer service hotline or official website. We will wholeheartedly answer your questions and strive to provide you with a satisfactory solution. If the dispute cannot be resolved through negotiation, you have the right to complain to the local consumer association or relevant department.

VII. Supplementary Provisions

This refund statement shall take effect from the date of publication and replace all previous versions of the refund statement.
The right to interpret this refund statement belongs to Meijie Jewelry. If there are any modifications or supplements, the company will announce it through the official website or relevant channels.
Please read this agreement and refund instructions carefully before purchasing, and confirm that you have fully understood and accepted all terms.
Meijie Jewelry is committed to providing you with high-quality products and services. If you encounter any problems during the shopping process, please feel free to contact us. We will serve you wholeheartedly to ensure that your rights and interests are fully protected.